Wednesday, August 31, 2011

Providers power up during hurricane

Providers power up during hurricane
AAHomecare: 'The companies receive no extra compensation from Medicare for providing emergency services'

HME providers spanning the East Coast have been taking extra steps to make sure patients who lost power during Hurricane Irene have the medical attention they need.

AAHomecare sent out a press release this week, highlighting the actions of a handful of these providers:

Homecare Concepts

This provider in Farmingdale, N.Y., lost power but its employees have been coordinating care and service via cell phone to more than 100 patients also without power in the New York City area. “Those who were without power had additional gas (oxygen) cylinders delivered to them,” stated Joe Candiano in a release. “It wasn’t always easy as the guys were dodging downed trees and power lines to get to homes. This is not just a nine to five job.”

Home MediService

This provider in Havre de Grace, Md., received at least 58 hurricane-related calls over the weekend and the company made two dozen trips to visit oxygen users on Sunday alone. “Many of our patients were very impressed that their oxygen company would take the time to call them and make sure they had adequate back-up,” stated Mark Richardson in the release.

EME Medical Equipment

This provider in Ephrate, Pa., put all delivery, clinical and management staff on alert for the weekend and lined up gas and liquid oxygen supplies for patients. Ted Gress says, despite high winds and heavy rains, the company delivered extra oxygen supplies to 10 patients on Sunday.

AAHomecare stated in the release: “These are just some of the types of extra steps taken by hundreds of durable medical equipment providers nationwide during emergencies—whether cause by hurricanes, tornadoes, excessive heat, flooding, ice storms or heavy shows. The companies receive no extra compensation from Medicare for providing emergency services.”


Article posted from HME News.

Thursday, August 4, 2011

New Final HHS Rules on Readmissions

New Final HHS Rules on Readmissions

by Lyle Denniston

The federal government's release of a final set of rules to try to lower readmission rates at more than 3,800 acute-care and long-term care hospitals has started a clock that will give managers and staff about 14 months to adopt new care strategies – especially when it comes to monitoring the health of elderly patients after they have been sent home.

Under orders from Congress in the Affordable Care Act, the Department of Health and Human Services has adopted a deeply complex formula for evaluating when a hospital may risk a reduction in its Medicare payments, if it has an excessive rate of readmission of patients who have been treated for heart attack, heart failure or pneumonia.

It will take managers and their legal advisers a good deal of study to master the requirements of the new "hospital readmission reduction program." The description of the program and its requirements are embedded in a 1,509-page document.

Although the new rules do not lay out in detail what hospitals must do to avoid those financial penalties, the descriptions of the problems that HHS has detected and its notions of how hospitals can confront those problems suggest that much more attention will have to be paid to the transition of care – from hospital to home – and to the quality of care that patients get from their own doctors as a follow-up to their hospital stay.

Involving Post-Acute Providers Is Among Recommended Interventions.
Under the new HHS mandate, hospitals would not have to provide care themselves after discharging their Medicare-eligible patients, but they would be expected to do enough follow-up to assure that patients and their doctors take steps to continue their recovery. Hospitals, federal officials believe, are the best situated to develop and maintain a care-monitoring system to lower the likelihood that older patients with serious illnesses will have to return for in-patient care.

The rules provide one example of what HHS has in mind for one of the three conditions that may lead to readmission: heart failure. In such cases, the rules say, "improved hospital and post-discharge care, including pre-discharge planning, home-based follow-up, and patient education, have been shown to lower heart failure readmission rates, suggesting that heart failure readmission rates might be reduced if proven interventions were more widely adopted."
The "proven interventions" outlined in the rules include these:

  • "Ensuring patients are clinically ready to be discharged."
  • "Reducing infection risk."
  • "Reconciling medications."
  • "Improving communication with community providers responsible for post-discharge patient care."
  • "Improving care transition."
  • "Ensuring that patients understand their care plans upon discharge."

The new rules, adopted Aug. 1, will be in full effect starting Oct. 1, 2012. A hospital will be in danger of having its Medicare payments reduced if it is determined that too many patients treated for the three identified conditions have been readmitted within 30 days of discharge.

Those three conditions, HHS has concluded, account for some of the highest rates of readmission, resulting in billions of dollars in Medicare spending. Hospital reimbursement is, of course, the largest outlay of Medicare funds, and the acute conditions HHS has selected for monitoring claim a good part of those payouts.

More Readmission Rules, Ratings to Come.
Congress has told HHS to consider adding other medical conditions as targets for lowering readmission rates, but those would not come until after Oct. 1, 2014.

Using three years of data for acute-care and long-term care hospitals, HHS will decide whether a given hospital's readmission rate has been higher than HHS believes it should be. With a complex formula that takes into account patient risk factors such as chronic ill health, each hospital will get a rating.

In the first year that Medicare reductions could actually be imposed, high-readmission hospitals could see a 1 percent cut, in the second year, 2 percent, and in the third, 3 percent.

To come under the program, a hospital would have to have at least 25 readmissions for each of the three conditions over the three-year study period. A readmission would be counted if it came within 30 days of initial discharge from the hospital.

HHS is putting the payment reduction program into effect in two stages. The Aug. 1 rules spell out the basic framework. A second set of rules, due out in about a year, will spell out how the payment reduction system will actually work.

Veteran legal reporter Lyle Denniston has been covering the U.S. Supreme Court for more than 50 years.

Wednesday, August 3, 2011

Alpine's open house drew so many people, they ran out of food

iPad proves popular draw
Alpine's open house drew so many people, they ran out of food

PROVO, Utah - They came for the iPad, but they stayed for the company.

That's what happened in June when Alpine Home Medical gave away an iPad 2 as a way to promote the grand opening of its new location. To register to win the iPad, people had to "like" Alpine on Facebook. The catch: Contest entrants had to be present at the grand opening to win.

"Most of the people who came that day came for the iPad, which at first may sound discouraging," said Briana Lake, marketing coordinator. "But the exposure we got was great. It was a lot of fun, people were able to walk around the showroom while they waited for us to announce the winner."

In all, the event drew about 200 people, mainly "moms in their 40s," who are the caregivers of Alpine's main demographic, said Lake. That number far exceeded what the provider expected: they ran out of food.

The promotion also boosted the number of fans Alpine has on its Facebook page, from about 50 to nearly 400 at the time of the contest. That number has since dropped to 325--the risk you take when you have people sign up for a promotion, says Lake.

Alpine, which also has a Twitter page, is no stranger to social media, but in the past year or so has really jumped into it. In addition to promoting the business, the provider posts links to industry and health-related articles.

"We try to educate our customers so they can stay informed on what's going on in the HME world," said Lake. "We want to make sure they know all they can and make informed decisions."

Before jumping in, Alpine held focus groups to gauge where the public is at when it comes to technology.

"We were surprised at how many elders used smart phones and how many were on Facebook and Twitter," said Lake. "But, we are mainly targeting their caregivers and trying to stay ahead of the curve, anticipating the next generation of customers that will be coming into our store."

Article written by HME News.